A Little Bit About Me
My name is Isabel Bollin, and I am a business intern at G Farms. I am majoring in Forestry at Stephen F. Austin State University. I have always loved nature, and even as a kid I knew that I needed to find a job that is outside. When I was younger, when someone asked me what I wanted to be when I grew up, I would always tell them that I wanted to be a cowgirl.
I have only worked at G Farms for two weeks, but I have already learned so much. I learned a lot about putting up siding, and got to use a paint sprayer for the first time. I also learned a lot when it comes to the business side of cowpooling. I never could have imagined how much work goes into selling beef. I have always been a little on the introverted side, and it started out very awkward when I tried to call customers to talk about their order. However, I now feel a lot more comfortable with it, and don’t feel dread every time something comes up where I have to call.
I read a book this week, called Raving Fans by Ken Blanchard and Sheldon Bowles. It talked about what goes into making the perfect customer service, and how most businesses fail customers. One thing that I really thought was interesting was that it talked about how most customers are used to being abused by the system, and don’t complain when the service is beneath what they deserve. This was shown in the book when a character realizes that he went to a restaurant and got served cold food, but he said it was fine when asked because he did not think that complaining would make a difference. When this was pointed out, he realized that most of the customers for his business probably would not complain either. I think this is interesting, because there are definitely times that I have done the same thing, and I believe that it is important to read in between the lines to make sure a customer is truly happy with their order.
I have learned a lot these past two weeks, and I cannot wait to see what else I learn this summer.
My business card: https://card.link/items/sdT66eea/?exchange=true